At Café Appeliano, we are committed to serving fresh, high-quality food. If you face any issues with your order, please review our refund and return policy below.
1. Order Issues & Complaints
If you experience any issues such as incorrect items, missing items, or food quality concerns, please contact us immediately after receiving your order:
+8801714831816
2. Eligibility for Refunds or Replacements
- We offer refunds or replacements in the following cases:
- Wrong items delivered.
- Spoiled or low-quality food.
- Order not received within the promised time (except for unavoidable delays).
Non-Refundable Items:
- Partially consumed or fully eaten meals.
- Change of mind after placing the order.
- Complaints made after 2 hours of delivery.
3. How to Request a Refund or Replacement
- Contact us within 2 hours of receiving your order.
- Provide your order details and a photo (if applicable).
- Our team will review your complaint and offer a refund, replacement, or discount on your next order.
4. Refund Processing
- Approved refunds will be processed within 2 hours via the original payment method.
- If paid in cash, refunds must be collected from our restaurant.
5. Cancellation Policy
- Orders can be canceled within 10 minutes of placing them. Once food preparation starts, cancellations are not allowed.
- Pre-paid orders will be refunded as per our refund process.
